Our COVID-19 response
In March of 2020, as the true scale of the COVID-19 pandemic became apparent, CSL quickly re-evaluated how we were supporting and interacting with our valued clients.
The team quickly updated and changed our working practices to ensure we were best placed support and respond to the changing needs of all the charities we work with, whilst keeping up to date with the constantly changing funding opportunities and requirements presented by funders across the UK.
Over the last 4 months alone, CSL has successfully secured in excess of £700,000 of COVID-19 Emergency funding from a range of different sources.
In August, we conducted a Client survey to evaluate and gather feedback on how our new processes and communication channels had impacted the charities during an extremely challenging time for everybody in the sector.
Below is an overview of the feedback and some comments from our clients:
Clients rated CSL’s support during the COVID-19 pandemic at 4.86 (out of 5);
92% of clients said CSL effectively adapted applications to source funding for current and new ways of working, as a result of COVID-19;
100% of clients felt they were kept up to date with regular updates on potential and newly announced funding opportunities;
CSL have successfully supported 72% of our clients to implement new ways of operating or launch additional services as a direct result of COVID-19;
Comments and feedback:
“I have really enjoyed working with all members of CSL so far. I believe the style of writing is easily understandable. CSL have listened to my comments and suggestions and acted appropriately.”
“Love working with you guys - thanks for all you are doing to support our work!”
“Enjoyed working with Michael very much in our first three months and hope to continue with our funding successes!”
Switch to online (GoToMeeting) meeting platforms:
75% of clients utilised “online meetings” to review applications and conduct our regular progress meetings;
Clients rated GoToMeeting 4.63 (out of 5) as an online meeting solution;
85% of clients will consider continuing to meet using the online platform when operating procedures return to “normal”;
Easy to use, staff timely and meetings shorter and more focussed. We will use this solution in the future!
25% of clients chose to use Telephone meetings, with 100% stating this was an effective way of remaining in contact and processing applications.
